Updates

In light of the current Coronavirus outbreak, the Department for Work and Pensions has taken the precautionary decision to temporarily suspend all face-to-face consultations for Personal Independence Payment (PIP) from Tuesday, March 17.

The PIP consultation will be conducted by one of our Health Professionals, who is trained is disability assessments for PIP, and will be able to assess the impact of your health condition or disability on daily life.

You can now find out more about PIP through DWP videos. These are all available in British Sign Language (BSL).

The Department for Work and Pensions (DWP) have overall responsibility for PIP, and directly manage the claim, decision making and payments part of it, as well as the overall policy that sets out how it works. The assessment part of the PIP process, which happens when you first claim PIP as well as periodically while you receive it, is managed by assessment providers, one of which is us (we cover Scotland, the north of England and the south of England including London).

PIP is a ‘personal’ payment and recognises that everyone is different. Even two people with the same condition can be affected in different ways – so a key part of the new benefit is making sure that the DWP can have a fuller understanding of how your disability or condition affects you. In some situations, the Health Professional (HP) will be able to complete the assessment report using the information already provided by you and we will not need you to attend a consultation.

If you have a Personal Independence Payment (PIP) consultation at one of our PIP centres or one of our partners’ centres, remember to collect a form for your expenses while you are there.