Updates

In light of the current Coronavirus outbreak, the Department for Work and Pensions has taken the precautionary decision to temporarily suspend all face-to-face consultations for Personal Independence Payment (PIP) from Tuesday, March 17.

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If you have a Personal Independence Payment (PIP) consultation at one of our PIP centres or one of our partners’ centres, remember to collect a form for your expenses while you are there.

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You can now find out more about PIP through DWP videos. These are all available in British Sign Language (BSL).

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Did you know? You can request a Health Professional of the same gender, all you need to do is contact our Customer Services Team who can arrange it for you.

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For people who do need to be seen in person most consultations take place in one of the consultation centres around the country. However, if it is clear from the information that we have that travelling to a consultation centre would cause significant distress we will automatically arrange for the consultation to take place in the claimant’s home.

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An aspect of the Personal Independence Payment (PIP) assessment that is sometimes misunderstood is how informal observations are taken into account. The PIP Assessment Guide, produced by the Department for Work and Pensions (DWP), is very explicit about this (we have included the relevant extract at the end of this item).