DWP Information Videos

The DWP has six short videos to help give people an overview of the process of claiming Personal Independence Payment (PIP).

These videos provide information to help explain the key stages in the PIP customer journey. 

You can view the Understanding PIP videos on YouTube.

British Sign Language versions of the Understanding PIP videos are also available.


Below is a list of the videos available to view.

  • Is PIP for you or somebody you know?
    The steps before the claim and an overview of who might be eligible.
  • Claiming for PIP.
    Making the first telephone call, when you should get the form and how long you have to complete it.
  • Providing information to support your claim
    Supporting information you should include with your claim and why it’s important.
  • PIP: What to expect at your assessment.
    An overview of what to expect if you are asked to attend an assessment with an independent, qualified health professional.
  • Key things to know about your PIP decision.
    This film focuses on when a claimant has received a PIP decision letter. It also outlines the importance of reporting any changes in circumstances so that DWP can ensure the level of benefit is still right.
  • PIP: Face to Face Assessment Changes
    This video provides information about changes made to Personal Independence Payment face-to-face assessments. This is helpful for people who want to claim, or who are already claiming PIP.