We’re here to help and our Frequently asked questions are continuously reviewed to help answer your questions.
We conduct a fair, accurate and objective assessment of how you are affected by your health condition.
You must first make a PIP claim with Department for Work and Pensions.
Did you know? You can request a Health Professional of the same gender, all you need to do is contact our Customer Services Team who can arrange it for you.
Most people who claim Personal Independence Payment (PIP) need to have a face-to-face consultation as part of their assessment.
For people who do need to be seen in person most consultations take place in one of the consultation centres around the country. However, if it is clear from the information that we have that travelling to a consultation centre would cause significant distress we will automatically arrange for the consultation to take place in the claimant’s home.