We’re here to help and our Frequently asked questions are continuously reviewed to help answer your questions.
We conduct a fair, accurate and objective assessment of how you are affected by your health condition.
You must first make a PIP claim with Department for Work and Pensions.
Most people who claim Personal Independence Payment (PIP) need to have a face-to-face consultation as part of their assessment.
For people who do need to be seen in person most consultations take place in one of the consultation centres around the country. However, if it is clear from the information that we have that travelling to a consultation centre would cause significant distress we will automatically arrange for the consultation to take place in the claimant’s home.
An aspect of the Personal Independence Payment (PIP) assessment that is sometimes misunderstood is how informal observations are taken into account. The PIP Assessment Guide, produced by the Department for Work and Pensions (DWP), is very explicit about this (we have included the relevant extract at the end of this item).