Contact us

Our Customer Services Team will be able to help you with enquiries relating to your PIP appointment or your case generally.

We have two customer service contact numbers; the correct number for you to call is dependent on where you live in the United Kingdom.

Scroll down to find the number you need to call.

Our Customer Services Teams are at their busiest dealing with calls between 11.30am and 1.30pm, Monday to Friday. Please bear with us if we don’t answer immediately or try calling outside our busy times.

We offer a Video Relay Service (VRS) for deaf and hard of hearing people who use British Sign Language (BSL). This service is free from your own home or mobile devices. (8am to 8pm, Monday to Friday and 9am to 5pm on Saturday). 

Discover how to use this service here

Where to start

  • Finding out what to do before your appointment - click here

  • Finding your Consultation Centre - click here

  • Asking about the option of having a home consultation - click here

  • Claiming expenses - click here

  • Asking about the status of your PIP case - click here

Our contact details

  • Phone us

    To find the relevant contact number for your area, please enter the first part of your postcode, for example RG1 or BB12, into the box below and click “Find”.

    Text relay service

    Contact us using a textphone, simply dial 18001 before entering the contact number for your area.

General questions

This form is for general questions only, we will do our best to come back to you with an answer within one working day.

So you know, we won’t be able to answer questions on any detail about your PIP case. If you have a question about your PIP case like changing an appointment or to find out the latest update on your case, please get in touch by phone, textphone or video relay service.

Please do not include any personal identification details on this form. This is for security/data protection reasons. Please get in touch by phone, textphone or video relay service to discuss your PIP case.


DWP PIP helpline

For enquiries about your PIP claim, please contact DWP PIP Helpline:

Areas of operation

The Department for Work and Pensions (DWP) ask Independent Assessment Services or Capita to assess people who are claiming Personal Independence Payments (PIP).

Independent Assessment Services

Independent Assessment Services provide PIP assessments in the North East and North West of England, London, the South East, East of England, South West England and Scotland. 


Capita carries out Personal Independence Payment assessments for DWP in Central England, Wales and on behalf of the SSA in Northern Ireland.

Postcode Map

Download our postcode map showing Independent Assessment Services and Capita areas of operation.

Contact Capita

If you live in Central England, Northern Ireland or Wales, and need to change your appointment, you should contact the Capita Enquiry Centre.