Contacting Independent Assessment Services
Please note, waiting times for a telephone appointment may vary during the ongoing coronavirus pandemic. Don’t worry, we will arrange your appointment as soon as possible. There is no need to contact us to check the status of your application; we will be in touch as soon as an appointment is available.
Our Customer Services Team will be able to help you with enquiries relating to your PIP appointment or your case generally.
We have two customer service contact numbers; the correct number for you to call is dependent on where you live in the United Kingdom.
Scroll down to find the number you need to call.
Our Customer Services Teams are at their busiest dealing with calls between 11.30am and 1.30pm, Monday to Friday. Please bear with us if we don’t answer immediately or try calling outside our busy times.
We offer a Video Relay Service (VRS) for deaf and hard of hearing people who use British Sign Language (BSL). This service is free from your own home or mobile devices. (8am to 8pm, Monday to Friday and 9am to 5pm on Saturday).
Discover how to use this service here.
Our contact details
Contact us via the telephone using the contact number for your area.
North of England & Scotland: 0800 188 4880
South of England: 0800 188 4881
Text relay service
Contact us using a textphone, simply dial 18001 before entering the contact number for your area.
Areas of operation
The Department for Work and Pensions (DWP) ask Independent Assessment Services or Capita to assess people who are claiming Personal Independence Payments (PIP).
Independent Assessment Services
Independent Assessment Services provide PIP assessments in the North East and North West of England, London, the South East, East of England, South West England and Scotland.
Capita carries out Personal Independence Payment assessments for DWP in Central England, Wales and on behalf of the SSA in Northern Ireland.
Download our postcode map showing Independent Assessment Services and Capita areas of operation.
If you live in Central England, Northern Ireland or Wales, and need to change your appointment, you should contact the Capita Enquiry Centre.