Where might you have a face to face consultation?
Most people who claim Personal Independence Payment (PIP) need to have a consultation as part of their assessment.
Consultations take place in lots of places around the country. Some of the places are dedicated centres for PIP consultations. Others are also used for other things as well, such as physiotherapy sessions or medical centres. All of the centres that we use for PIP consultations are listed on our website. The list is split into regions to help you find ones near to where you live. We update the list as new Centres open.
How is your consultation centre chosen?
If we decide we need to have a consultation with you we will send you an appointment letter. See our post ‘Will a face-to-face consultation always be required if I claim PIP’ for an explanation of when you would need to be seen. The appointment will be at one of the Centres near to where you live. It won’t necessarily be the nearest Centre. This is because there might not have been any appointments available there at the time the appointment was booked.
Can you change your PIP consultation appointment?
Yes, you can change your appointment. You can change it to another day or time. You can also change the Centre that the appointment is at. We're only allowed to change your appointment once and if you miss your appointment without a good reason, DWP may end your PIP claim. Your appointment letter tells you how to contact us to change your appointment or ask any other questions that you might have.
What if you can’t get to any of the Centres?
If you are unable to leave your house to travel to a Consultation Centre because of your health condition or disability we might be able to do the consultation in your home. See our post ‘When would you have a consultation at home for PIP’ for more information about having a consultation at home.