Face-to-face consultations temporarily suspended

In light of the current Coronavirus outbreak, the Department for Work and Pensions has taken the precautionary decision to temporarily suspend all face-to-face consultations for Personal Independence Payment (PIP) from Tuesday, March 17.

This is to safeguard the health of vulnerable individuals by reducing unnecessary risk of exposure to Coronavirus.

If you already have a consultation arranged with Independent Assessment Services (IAS), you do not need to attend. We will contact you to discuss your appointment and explain the next steps.

If you have made a claim for PIP but do not have a date for a consultation with IAS, you do not need to do anything. We will contact you shortly by telephone or letter to let you know what will happen next.

If you are already receiving PIP, you will continue to receive your current payments as normal. DWP continues to accept all new PIP claims.

The current NHS guidelines on Coronavirus, including advice on those who should stay at home, can be found here.